HOW DO I TRACK MY SHIPMENT?
Below is a step by step guide to tracking your order from Brock's Performance.
CONFIRMATION EMAIL
After placing your order you will receive an email confirmation that your order was received and another email confirmation when your order has been shipped.
SIGNING IN
Sign in to Brock's Performance to check your order status.
You can check your order status by clicking on 'Orders' under the Home page button
or by selecting Order Status under the Customer Service button
SEARCH FOR ORDER
Once you reach the search page you can simply hit search and get all your order results.
ORDER STATUS
Once you have selected your current order you will see your full order information.
Immediately after you place an order, you status will be Web(pending) or No Inventory
Web(pending): We are waiting for your payment method to process
No Inventory: Product is on back order and we are awaiting for product to arrive at Brock's Performance
Pick Pending: Order is on hold for a payment or waiting for a check to clear.
On Loading Dock: Payment has been received and your order has been transferred to our fulfillment department.
Confirmed Shipped: Order has been picked up by shipping company and a tracking number will be displayed. You will receive an email with all of your order information along with a tracking number.
ADDITIONAL INFORMATION
- Orders paid by check will be on hold for a minimum of 10 days.
- Orders over 30 days old without payment will be cancelled.
- Payment by Paypal e-check will be held until paypal has cleared transaction.
