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Brock's Performance Order Process

 

HOW DO I TRACK MY SHIPMENT?

 

Below is a step by step guide to tracking your order from Brock's Performance.

 


CONFIRMATION EMAIL

 

After placing your order you will receive an email confirmation that your order was received and another email confirmation when your order has been shipped.

 

 


SIGNING IN

 

Sign in to Brock's Performance to check your order status.

 

 

You can check your order status by clicking on 'Orders' under the Home page button

 

 

or by selecting Order Status under the Customer Service button

 

 


SEARCH FOR ORDER

 

Once you reach the search page you can simply hit search and get all your order results.

 

 


ORDER STATUS

 

Once you have selected your current order you will see your full order information.

 

Immediately after you place an order, you status will be Web(pending) or No Inventory

 

Web(pending): We are waiting for your payment method to process

 

No Inventory: Product is on back order and we are awaiting for product to arrive at Brock's Performance

 

 

 

Pick Pending: Order is on hold for a payment or waiting for a check to clear.

 

 

 

On Loading Dock: Payment has been received and your order has been transferred to our fulfillment department.


 

 

Confirmed Shipped: Order has been picked up by shipping company and a tracking number will be displayed. You will receive an email with all of your order information along with a tracking number.

 

 


ADDITIONAL INFORMATION

 

  • Orders paid by check will be on hold for a minimum of 10 days.
  • Orders over 30 days old without payment will be cancelled.
  • Payment by Paypal e-check will be held until paypal has cleared transaction.

 

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